Warranty

Service Center Location

Servicing of the product will be taken place at PDS International Pte Ltd Main Office, 10 Pandan Crescent #05-03/04 (LL2) Singapore 128466. Customers may also return damaged products to the retail outlet they purchased from.

Opening Hours: 8.30 am to 6 pm

For more information regarding your warranty, contact us at (65) 6776 6200 or email us at [email protected].

General Warranty Terms and Condition

  1. The product shall be used solely for domestic purposes and not for any other purpose whatsoever and used strictly in accordance with the instructions for operation as provided by the manufacturers of the product.
  2. The limited warranty is made lieu of the warranties of merchantability, fitness for particular purposes and all other warranties, expressed or implied. There are no other warranties which extend beyond the manufacturer’s warranty. This limited warranty is limited to the replacement or repair of such quantity of products proven to be defectively manufactured. Except as provided , PDS International Pte Ltd shall not be liable or responsible for any loss, damage or liability, direct, indirect, incidental, special or consequential, arising out of sales, use, or misuse, or the inability to use products by the user.
  3. The limited warranty shall not be responsible for conformity with any standards, codes, or regulations that apply to the combination of products in the customer’s application or use of the product.
  4. The limited warranty shall be null and void in the event that the lot number/ serial number on this product has been altered or removed. Please produce either the physical warranty card or your purchase receipt each time you request for repair/service. Please keep a screenshot of the digital warranty after online registration.
  5. Any repair to this unit may only be carried out by the manufacturer/ supplier or by an authorized service center. The warranty will be void if the unit is been repaired or configured by any third party.
  6. For any warranty claim, the customer shall deliver the unit for repair to an authorized service center and collect the same at the customer’s own cost. PDS International Pte Ltd will not cover any damage that occurs if the object is damaged when the item is en route to the service center.
  7. PDS International Pte Ltd will not sell or disclose your personal information to third parties. PDS International Pte Ltd and its affiliates may collect and use your personal information for purposes of customer support services and advertisements.
  8. For any warranty claim, all products will be checked and reviewed once before exchanges are made. If the accessories are damaged instead of the unit, PDS International Pte Ltd would only exchange the damaged accessories.

Exclusions from Coverage

  1. Defects arising from accident, misuse, mishandling (e.g. scratches, dents, drops etc).
  2. Improper installation or any manner of tampering.
  3. Usage of wrong electrical supply/voltage, usage not in accordance with the operation instruction booklet.
  4. Normal wear and tear, corrosion/fungus, rusting or stains, any unauthorized repair or modification to the product.
  5. Damage to the product due to wrong usage of product accessories such as wrong adapters or batteries.
  6. Damage done by water or battery leakage will not be covered in the limited warranty.
  7. Product that exited the warranty date will not be allowed to reuse the warranty.
  8. External damage such as burn marks.

Warranty Period

  1. All product warranties are only available for purchase from our authorized dealers/ retailers in Singapore, from the date of purchase till the date of manufacturing defects.
  2. Years of Limited Warranty
ADE 3 years
Daga 3 years
Dretec 1 year
Eyesmile 3 years
Laica 2 years
Homelec 1 year

 

  1. Microlife: The 5- year limited warranty is only available for all Microlife Blood Pressure Monitor products purchased from our authorized dealers/retailers in Singapore, from the date of purchase against manufacturing defects. The cuff is included for the functional guarantee for 2 years. Batteries and parts that become worn with use and not included.
  1. To register your warranty for all purchases in Singapore region, please click here